Return Policy

Cup Collective Return Policy

We want you to absolutely love your Cup Collective goodies! If something isn't quite right, we're here to help.

Due to the fragile nature of our products, we do not offer returns or exchanges for change of mind.

If your order arrives damaged or faulty, please contact us within 7 days of delivery so we can make it right.

Email cupcollective@outlook.com with your order number, a description of the issue, and clear photos of the damaged item and its packaging. We'll respond within 2 business days to arrange a replacement, store credit, or refund, where applicable.

We do not offer returns, exchanges, or refunds on sale items, mystery items, gift cards, or personalised/custom-made products unless they are faulty or required by Australian Consumer Law.

If a return is required, return shipping costs are the customer's responsibility unless the item is faulty or we have made an error with your order.

Please note that damage resulting from misuse, accidental damage after delivery, or normal wear and tear is not covered under this policy.